bengalwin's Privacy Policy

1 Definitions and Scope

This privacy policy ("Policy") applies to all services, websites, and mobile applications of the bengalwin platform. In this policy, "we", "us", and "the company" refer to the organisation that operates bengalwin. "You" or "user" refers to any person who uses bengalwin's services or opens an account.

"Personal information" means any information by which you can be directly or indirectly identified. This includes your name, mobile number, email address, date of birth, usage history, and financial transaction details.

2 Data Collection

bengalwin collects only the information necessary to provide its services. Data is collected from various sources, each described in detail below.

2.1 Information Provided at Registration

When you open an account, the information you provide includes:

• Full name and date of birth
• Mobile number and email address
• Preferred payment method (bKash, Nagad, or Rocket)
• User-set password (stored in encrypted form)

2.2 Automatically Collected Information

When you use the bengalwin platform, certain information is collected automatically:

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Login and logout times and dates
• Time spent on the platform and pages visited
• Gaming patterns and betting history

2.3 Financial Transaction Information

Transaction records are kept at the time of deposits and withdrawals. All payment processing is carried out through bKash, Nagad, and Rocket — the relevant payment gateways also process data in accordance with their own privacy policies.

3 Purpose of Data Use

bengalwin uses collected data for the following purposes:

3.1 Service Delivery and Operations

• Creating, verifying, and securely maintaining accounts
• Processing deposits, withdrawals, and bonuses
• Storing and displaying transaction history
• Providing 24/7 live chat and email support

3.2 Security and Fraud Prevention

• Detecting unauthorised access and suspicious activity
• Preventing a single person from opening multiple accounts
• Identifying financial irregularities and fraudulent transactions

3.3 Personalised Experience

• Recommending games and bonuses based on your preferences
• Sending notifications about relevant promotional offers
• Providing customised support in Bengali or English

3.4 Legal and Regulatory Compliance

To comply with applicable laws and regulations, bengalwin is required to retain certain information for a specified period. This includes financial transaction records and identity verification documents.

4 Sharing Data with Third Parties

bengalwin does not sell your personal information or transfer it to third parties for commercial purposes. However, in specific situations, limited data sharing may occur:

• Payment processors: Data necessary to complete transactions is shared with mobile financial service providers such as bKash, Nagad, and Rocket.
• Game software providers: Studios such as Pragmatic Play, PG Soft, and Evolution use minimal session data solely to operate games directly.
• Technology service providers: Data is shared with contracted partners for cloud hosting, cybersecurity, and technical infrastructure management.
• Legal obligations: Information required by law is provided in response to a court order or a lawful request from a government authority.

5 Cookies and Tracking

Cookies and similar technologies are used on the bengalwin website and app. Cookies are small data files stored on your device that help improve the functionality of the platform.

5.1 Types of Cookies

• Essential cookies: Required to keep login sessions active, verify security tokens, and remember language preferences.
• Functional cookies: Remember your preferred game category, payment method, and interface settings.
• Analytics cookies: Help identify which parts of the platform are used most, which is used to improve service quality.

5.2 Cookie Controls

You can turn off non-essential cookies by changing your browser settings. Keep in mind that disabling certain cookies may prevent some platform features — such as automatic login or saved preferences — from working.

6 Data Retention and Security

bengalwin has adopted industry-standard technical measures to keep your data secure.

6.1 Technical Security Measures

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Passwords and sensitive information are encrypted using strong hashing algorithms
• Real-time monitoring is active to detect suspicious activity
• Regular security audits and vulnerability assessments are conducted

6.2 Data Retention Period

All data is retained while your account remains active. After an account is closed, certain information is kept for a defined period to meet legal obligations. Once that period ends, data is securely deleted or anonymised.

6.3 Response to a Data Breach

If an unexpected security incident occurs, bengalwin will promptly notify affected users and take appropriate corrective action.

7 User Rights

Every user registered on bengalwin has the following rights over their own data:

7.1 Right to Access Data

You may request a copy of the personal information stored in your account at any time. To do so, contact our support team.

7.2 Right to Correct Data

If your profile contains any incorrect or outdated information, you may request a correction. Changes to identity verification details may require additional documents.

7.3 Right to Close Your Account

You may request to close your bengalwin account at any time. All pending transactions must be settled before the account is closed. The responsible gaming page covers self-exclusion and break options in detail, which can help you take the steps that suit you best.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or notifications, you can indicate this preference through your account settings or by contacting the support team. However, important account-related messages will always be sent.

8 Protection of Minors

bengalwin strictly does not provide services to anyone under the age of 21. Age is verified at registration, and additional identity documents may be requested in cases of doubt.

If we become aware that an account belonging to a minor has been activated for any reason, that account is immediately closed and all related data is deleted in accordance with the law.

9 Policy Changes

bengalwin may update this privacy policy from time to time due to service improvements, legal changes, or other reasons. Users will be notified of any significant changes via their registered email or through a platform notification.

Continuing to use the platform after a change is made will be taken as acceptance of the updated policy. We therefore recommend checking the "Last updated" date each time you visit this page. To learn more about us, you can read the about us page, which sets out the organisation's goals and values in detail.

10 Contact

You can reach us for any questions, requests, or complaints related to the privacy policy. bengalwin's support team is available seven days a week, twenty-four hours a day in both Bengali and English.